Haven Health is a primary care company built around LGBTQ+ healthcare. Its approach centers on making primary care more inclusive while integrating clinical care and cultural understanding into a single setting.
The brand offers a modern care model that gives you access to healthcare in ways designed to fit different preferences and needs. It focuses on creating a broader primary care experience. This review looks at how that approach works in practice, including the care model, available options, pricing, and user experience.
About Haven Health
Haven Health was founded by Dr. Jack O’Brien, DO, Mike Piscadlo, and Matty Brownell. The founding team built it around combining personalized care, trusted providers, and technology designed to give you greater control over your healthcare. Mike Piscadlo serves as Chief Executive Officer, Matty Brownell as Chief Product Officer, and Dr. Jack O’Brien as Chief Medical Officer.
The brand provides care both in person and through telehealth. Its services include primary care, sexual health, hormone health, and performance health.
Sexual health services include PrEP, DoxyPEP, and STI testing and support. Hormone health covers gender-affirming HRT, testosterone, and estrogen, while performance health includes weight management, longevity, and nutrition.
The brand also states that its providers are licensed and accredited, trained in providing support for LGBTQ+, and come from diverse care styles and backgrounds.
Telehealth Services
As per the official site, the brand’s telehealth services cover primary care, sexual health, hormone health, and performance health.
Primary care includes colds and flu, cardiac health, and skin issues. Sexual health includes PrEP, DoxyPEP, and STI testing, while hormone health covers gender-affirming HRT, testosterone, and estrogen. Performance health includes weight management, longevity, and nutrition. These services are provided remotely through telehealth, with licensed and accredited providers.
The brand also states that there is no membership required for telehealth, and services can be paid for with insurance or through self-pay. It accepts most commercial insurance plans, and there are no membership or administrative fees.
Haven Health Limitations
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Pharmacy network friction
Haven Health’s care model includes prescriptions for gender-affirming HRT, testosterone, estrogen, and sexual-health programs such as PrEP, but the medications themselves are dispensed through pharmacies outside the clinic. That leaves fulfillment dependent on factors the brand cannot fully control, including local inventory, pharmacy dispensing requirements, and your insurance network.
You may need to check whether your pharmacy carries the prescribed medication, deal with a pharmacy that requires additional authorization, or have the brand send the prescription elsewhere when the original pharmacy cannot fill it. Insurance can add another layer of complexity when your plan requires a specific pharmacy or mail-order service. A prescription that is straightforward to obtain through the clinic can still require additional coordination with the pharmacy before you actually receive the medication.
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Disconnected Diagnostic Billing
Haven Health separates its charges from laboratory services handled by outside providers. When lab work is processed through Labcorp or Quest Diagnostics, those companies bill you separately and do not combine the laboratory charge with your brand visit or care fees. This leaves diagnostic costs outside the brand’s own billing structure. You may need to track a separate laboratory bill after your appointment and independently check that charge against your insurance coverage.
The amount you pay for testing can also depend on the laboratory’s contract with your health plan, making the final cost harder to determine from Haven Health’s pricing alone. You may receive separate lab charges that require their own insurance and payment checks instead of one combined bill from the brand.
Haven Health Alternatives
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CareBareRx
CareBareRX and Haven Health overlap in sexual health and weight management, but they serve different roles. Haven Health is a comprehensive LGBTQ+-centered primary-care practice, while CareBareRX focuses on specific, prescription-led programs. The main difference is the type of care you need, whether you need ongoing primary care or a focused program.
CareBareRX’s services center on weight management, hair loss and hair growth, testosterone, sexual health, and NAD+ programs. Its medication-based telehealth packages may include an evaluation, care plan, medication, shipping, and ongoing support when a clinician determines that the plan is appropriate. Advertised pricing starts at $99 per month for certain sexual-health options and $199 per month for weight management and NAD+ programs.
Haven Health covers a broader range of care, including annual physicals, sick visits, cardiac health, laboratory testing, sexual health, STI testing and management, PrEP, DoxyPEP, gender-affirming hormone therapy, testosterone replacement therapy, menopause and perimenopause care, and weight-loss and performance health. Its broader service model makes it better suited to ongoing primary care, whereas CareBareRX is structured around individual programs.
The platforms also differ in access. Haven offers in-person care in Los Angeles and virtual care throughout California. CareBareRX operates through telehealth and states that its services are available in all 50 states plus Puerto Rico, although availability depends on the state and plan. Haven accepts listed commercial insurance plans, Medicare, CHAMPVA, and TRICARE Select, as well as self-pay options. CareBareRX uses cash-pay program pricing and accepts FSA and HSA payments.
There is, however, some similarity between the two. You may find both relevant for weight management or GLP-1 support, certain sexual-health or testosterone services, and remote prescription care. Your eligibility, medical history, medication availability, laboratory requirements, and clinician assessment can affect which options are available to you.
The main distinction is scope. Haven is the more comprehensive option for ongoing primary care, particularly with LGBTQ+-specific services and access to in-person care in Los Angeles. CareBareRX is more specialized, offering a prescription-led approach delivered through telehealth.
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Circle Medical
Circle Medical is a broader primary-care, mental-health, and online urgent-care platform. Its general services include adult ADHD, anxiety, depression, sleep evaluations with at-home sleep studies, thyroid care, skin care, asthma, and diabetes. It also offers gender-affirming hormone therapy (GAHT) and PrEP. Haven Health is more specialized in LGBTQ+ primary care.
Circle Medical also offers services that are less prominent in Haven Health’s public offering. Its online urgent-care division covers common conditions such as sinus infections, urinary tract infections (UTIs), etc, while contraception is also explicitly listed.
Its geographic reach is another major edge. Circle Medical operates more than 20 physical clinics, including locations in San Francisco and New York City. Haven Health currently operates in California, with in-person care in Los Angeles and virtual care throughout the state. Circle is therefore more practical for you when care across multiple states, relocation, or accessing outside California matters.
Circle Medical charges $120 for standard, urgent, and wellness visits, and $179 for the initial appointment of specialized intake programs. It accepts many insurance plans, including major PPO plans and Medicare, but states that it cannot support Medicaid or Medi-Cal. Haven Health uses a fee-for-service model with its own visit pricing and accepts Medicare, CHAMPVA, and TRICARE Select. However, your actual cost with either platform can still vary based on insurance coverage, deductibles, copays, laboratory work, medications, and other services.
Circle Medical can be a stronger option when geographic flexibility, broader general medical services, mental health, or online urgent care are your priorities. Haven Health is more differentiated when LGBTQ+-centered primary care is your main concern.
Pros
- No membership or administrative fees are required for insurance-based access.
- Hybrid in-person and virtual care expands access across California.
- On-site testing supports a comprehensive primary-care model.
Cons
- Small-clinic structure increases sensitivity to personnel changes.
- Prior authorization processes may create administrative delays.
How Did We Evaluate?
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Real User Experiences
At the time of writing this review, Haven Health has limited publicly available feedback as the brand is still new and has not yet built a substantial presence on third-party platforms such as Reddit, ConsumerAffairs, or Reviews.io.
Most of the feedback currently available comes from the brand’s own website and early local reviews. This provides an initial look at the user experience, but the limited feedback makes it difficult to draw broader conclusions about overall satisfaction.
The early feedback available appears largely positive. Users highlight Jake Collins, PA-C, for his empathetic, collaborative, and thorough approach. Reviews also mention smooth billing, fast service, and kind staff. A few early users note that some administrative details were still being polished, which is understandable for a newly opened practice.
The available reviews indicate a positive user experience, particularly regarding provider interactions, the environment, and service. However, because most of the feedback comes through the brand’s own channels and the review volume remains limited, it does not yet provide a clear picture of broader user sentiment. As the brand becomes more established and accumulates more independent reviews, its overall user experience should become easier to assess.
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Brand Reputation
To understand Haven Health’s brand reputation, we reviewed third-party platforms including Trustpilot, the Better Business Bureau (BBB), and Yelp.
At the time of writing this review, the brand does not have an established profile on any of these platforms. Trustpilot searches return unrelated companies, while the BBB and Yelp do not currently list the brand.
There are no established ratings or complaint records on these platforms to provide a broader view of the brand’s reputation. The lack of listings does not suggest a negative reputation, but it does give you less information to consider when evaluating the brand.
Conclusion
Haven Health brings several areas of care into a single primary-care relationship, but some parts of the process still fall outside the brand’s scope. Prescriptions depend on outside pharmacies, while Labcorp or Quest Diagnostics can send separate bills for laboratory work.
You may not see the same provider at every appointment, and the brand’s limited presence on independent review platforms means there is still little long-term information available beyond its early feedback.
The brand’s care model has a strong clinical scope but less control over the steps surrounding that care. It gives you a specialized primary-care model, but some parts of the experience remain dependent on external systems.
- About the Author
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Alisha Matthew has been a practicing nutritionist since 2016. She holds a master’s degree in nutrition from the University of IOWA. She is a staunch believer in improving the human health index by educating people about nutrition and the importance of nutrition in leading a healthy and happy life. Her long-term goal is to keep educating people on general health and keep herself updated with the latest trends in the field of health.